Privacy Policy

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Effective Date: July 8, 2025

Caliber Contracting ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors to our website, prospective clients, and clients, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

By visiting our website at [Your Website URL - e.g., www.calibercontracting.ca] (the "Website"), contacting us, or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We collect various types of information, including personal information, through our Website and in the course of providing our services:

a. Information You Provide Directly: This includes personal information you voluntarily provide to us when you:

• Fill out contact forms on our Website (e.g., "Request a Quote," "Schedule a Discovery Call").
• Send us emails or communicate with us directly (e.g., through phone calls, social media messages).
• Provide information during consultations or when engaging our services.
• Subscribe to newsletters or other communications.

The types of personal information collected may include:

• Name
• Contact information (email address, phone number, mailing address)
• Project details (e.g., type of renovation, property size, budget range, specific requirements)
• Any other information you choose to provide.

b. Information Collected Automatically (Website Usage Data):When you visit our Website, we may automatically collect certain information about your device and Browse activity through cookies, web beacons, and similar technologies. This information helps us understand how our Website is used and improve your experience.

• Technical Information: IP address, browser type and version, operating system, device type, screen resolution.
• Usage Data: Pages visited, time spent on pages, referral sources, search queries, clickstream data.
• Location Information: General geographic location (e.g., city, province) derived from your IP address.

We use the information we collect for the following purposes:

• To Respond to Inquiries: To answer your questions, provide quotes, and schedule consultations.
• To Provide Services: To plan, manage, and execute your renovation or construction project, including communication, scheduling, and billing.
• To Improve Our Website: To analyze Website traffic and user behaviour to enhance functionality, content, and user experience.
• For Marketing and Communications: To send you updates, newsletters, promotional offers, or other information that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
• For Internal Operations: To manage our business, including accounting, record-keeping, and legal compliance.
• To Detect and Prevent Fraud: To protect our Website, services, and users from fraudulent or illegal activities.

We may disclose your personal information in the following circumstances:

• With Your Consent: We may share your information if you provide us with explicit consent to do so.
• Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as website hosting, analytics, CRM software, email marketing services, and payment processing. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Subcontractors: For project-specific work, we may share relevant project details with trusted subcontractors (e.g., electricians, plumbers) to facilitate the completion of your project. They are obligated to maintain the confidentiality of this information.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for their marketing purposes.

Our Website uses "cookies" and similar technologies to enhance your Browse experience. Cookies are small text files placed on your device.

• Essential Cookies: Necessary for the Website to function correctly (e.g., managing user sessions).
• Analytical/Performance Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences (e.g., language settings).
• Marketing/Targeting Cookies: Used to deliver more relevant advertisements.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

We implement reasonable technical, administrative, and physical security measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer required, we will securely dispose of it in a manner that protects your privacy.

Under PIPEDA, you have certain rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You have the right to request corrections to any inaccuracies in your personal information.
• Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
• Right to Complaint: If you have concerns about our privacy practices, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC).

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Our Website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to the practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

Caliber Contracting

827 King St E, Cambridge Ont. N3H 1V8

info@calibercontracting.ca

226-243-4723